El Hotel Los Angeles It is still the only hotel in the region of the Marina Alta which has, since 2008, been recognized "Q" that certifies its tuirística quality.
Just a few days ago, all hotel departments were audited to certify that the establishment has earned more than the "Q" of Tourism Quality, Meeting all the requirements of the standard UNE 182001: 2008, hotels and tourist apartments.
In the external audit by the certifier Bureau Veritas, "All departments were audited: Address, Restoration, (kitchen, cafeteria, restaurant and bar), Floor Service (cleaning), Reception (this year including the new reservations department), Shopping (warehouse), Maintenance and Events"Explains Susana Muñoz, of Muber Audit Qualitas, company working in management quality hotel.
Muñoz showed "Very satisfied, in general with all the departments. I highlight the enthusiasm with which each of those responsible explained the improvements they have made this year and everything they have in mind to improve. Each one spoke of his staff team, and was fantastic to listen to them. The objectives that were proposed in 2014 have borne fruit in 2015 and this has been reflected in the surveys and customer satisfaction. And most importantly, I still see that they are motivated and that fascinates me. "
Responsible for quality hotel, "Since the beginning of the implantation, which was in 2008, the hotel has opted for continuous improvement, this does not mean that 'I certify myself and the clients rain on me for having a degree', this means that every year and little little by little, goals are being set, and now I can hear Cristina Sellés (The director) tell me that she is happy to see all the improvements, not only in infrastructure but also in work methodology, and this is reflected in customer satisfaction. "
