Policlinico San Carlos reduces the average wait in the emergency room less than 19 minutes

San Carlos Polyclinic has managed to notably improve the care of its patients by reducing the waiting time in the general emergency service to less than 19 minutes. And all thanks to the incorporation of innovative technological tools and new management procedures.

As part of its quality policy San Carlos has set a maximum limit of 25 minutes waiting for patients in the ER, a guideline that you get to meet even during periods of maximum influx of patients, such as periods of flu or winter diseases , where the average waiting time increased just a minute.

Besides waiting in the ER, patients spend an average of 49 minutes being treated in the emergency department until they are discharged, a time during which are auscultated, are performed anamnesis, they practice the necessary tests, the physician has access to test results, medical patients and gives them high with all the guarantees.

This improvement in the waiting time of patients adds up to an urgent care quality and efficiency, as evidenced by the percentage of readmissions during 24 hours after discharge, not exceeding 2,45% on average.

Green Cube, a tool for efficient and innovative health management

San Carlos Polyclinic has managed to reach this level of efficiency thanks to the implementation of the Green Cube software, a tool that allows the managers of the center to have a series of quality alerts and daily activity reports that allow them to know in real time what It happens in the Hospital, being able to act on the problem, even from a distance.

In addition, patients can know the time they should wait in case they go to the hospital Emergency Department by sending an SMS to 215757 with the word 'urgenciassc'.

The Spanish Society of Health Informatics (SEIS) recognized a few weeks ago the commitment to technological innovation of clinics and hospitals ASISA Group, among which is Policlinico San Carlos, giving the National Prize of Computing 2014 Health. This award highlights the contribution that Green Cube as technological guide for efficient health management.