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The Dénia Consumer Information Office helps to reimburse 45.000 euros to users

February 03 from 2023 - 09: 42

The Municipal Consumer Information Office (OMIC) of the Dénia City Council served more than 2022 people in 1.400 after the balance made at the end of the year. The OMIC has the task of resolving doubts and incidents for Dianense consumers, ensuring that the rights of consumer users against companies are respected.

Most of the incidents have been processed electronically, that is, by phone or email. Of these, 480, including complaints, claims and denunciations, have been mediated by the OMIC, with a favorable outcome for consumers in most cases.

The claims correspond to problems with the telephone sectors, electric companies, banks and financial institutions, in most cases. This has meant the reimbursement of a total of approximately 45.000 euros, the sectors where the greatest amount of reimbursements have been achieved being telephony and banking. The main causes of the claim have been the breach of the conditions of sale and the poor provision of the service.

On the other hand, among the queries from users, the telephony, electricity and banking sectors stood out, while the complaints are linked to a greater extent to the transport and food sectors, followed by telephony, textiles and accessories and the banking.

From the office, the increase in incidents related to electronic fraud with cards and bank accounts stands out. For this reason, it is recommended to browse and buy on the Internet with special care and not access links received through messages.

Among its functions, the OMIC distributes books of claim forms to establishments that request them and provides a free public service to citizens to deal with problems and defend the rights of users.

To contact the office can be done telematically in the mail vfuster@ayto-denia.es or on the phone 628 614 679. If you wish to make your query or claim in person, it is necessary to make an appointment at the website of the Dénia City Hall.

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