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The Department of Consumer Affairs presents the new website OMIC Denia

28 December 2012 - 00: 00

The Councilor for Consumption, Marcela Server, presented yesterday the new website of the Municipal Office of Consumer Information (OMIC).

The Web, www.denia.redomic.com offers a large amount of information of interest to the consumer, legislation, library and useful links.

According to Marcela Server, the DENIA OMIC has handled 577 queries, 809 claims and 20 complaints from individuals, mostly related to telephone companies (close to 50% of the total), with banks and financial entities.

The OMIC Dénia has also coordinated 28 views of the Consumer Arbitration Board, held in the room specially enabled for this in the town hall building, and has distributed claim sheets to a total of 207 companies and local businesses.

Its activity during this year has been completed with the organization of talks on current issues that directly affect consumers such as mortgages or mobile telephony.

In addition and as a novelty, this year the OMIC de Dénia has entered into the computer network of OMICs of the Valencian Community "that allows technicians to be in constant contact and exchange information and consultations" in a faster and more efficient way, according to Silvia Ordiñaga, General Director of Commerce and Consumption.

CHRISTMAS CAMPAIGN

On the occasion of the campaign Christmas, the technical staff of the office has prepared this December a toy buying guide that can be consulted on the service's website.

From the OMIC it is remembered that there have been changes in the regulations that regulate rebates and that there is no longer a fixed period for businesses to offer their discounts.

Currently, each establishment can set their sale dates whenever they want, with the obligation to make them public.

Among the recommendations, the OMIC Dénia advises that the buyer ensures that he has a period to make changes and reminds that the establishments are not obliged to change the products, unless they are defective.

Finally, it is recommended that you pay special attention to the security in purchases over the Internet.

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