Among the most satisfied patients in Spain, the Policlinico San Carlos

22 2016 April - 16: 10

Policlinico San Carlos It has obtained excellent results in the surveys conducted by FBA Consulting, a national ranking that analyzes patient satisfaction of 76 relevant health centers, both public and private.

"The study has been conducted for a decade, and evaluates the most important aspects of medical care, as well as the perception of the users of our hospital," explains Dr. Ricardo Navarro, Medical Director of San Carlos. "The purpose is to identify the strengths and weaknesses of the center, giving us the information we need to take steps that allow us to enhance the positive aspects and improve those that are not. The opinion of our patients is essential to continue offering the quality service they demand, "says Navarro.

First Meeting of the Municipal Council of Residents

San Carlos is positioned in the top positions of the ranking of this study. The 94,5% of patients claim to be 'satisfied or very satisfied' with the service received at the hospital. In addition, it reveals that no user has been 'dissatisfied or very dissatisfied'.

Exactly 92,4% of people surveyed said they were willing to recommend to the polyclinic to family and friends. Other aspects, where patients also scored with note Dianense center are satisfaction with 'clean room to come' (93.2%), 'the preparation of medical personnel' (92.6%), 'the overall rating of the medical and human assistance provided in the center '(92.4%) and' respectful of medical treatment '(92.2%).

And in view of its users, San Carlos has the best bathrooms (shower and toilet in good condition, towels, etc ....), With a score of 9,6 10 on; a schedule appropriate visits (9,3), comfortable facilities for visitors (9,2) or general cleaning of the clinic (8,4), among others.

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